Mostly SAP related…
Triggering a Broadcast
The SAP CRM system allows a manager to send broadcasts to agents via the broadcast manager. This is useful to notify agents immediately of any important information.
The BSP Application CRM_BM can be used to send broadcast messages. Below is a screenshot.
When you click send, the user will immediately receive a scrolling message at the bottom of their screen.
However, in some case you may want to send an automated message. Maybe you want to notify a processor that a service ticket is outside SLA or a customer must be phoned?
It is possible to send broadcasts automatically from background jobs or actions using the following code.
data: lt_users type crmt_bm_key_value_tab,
ls_user type crmt_bm_key_value_line,
lv_message type string.
data: supervisor type ref to cl_crm_bm_broadcast_sup.
lv_message = 'This is a demo message'.
ls_user-key = 'AUSERNAME'.
ls_user-value = 'AUSERNAME'.
append ls_user to lt_users.
create object supervisor.
try.
supervisor->send_message(
exporting text_value = lv_message
priority_value = '0'
duration_h_value = '0'
duration_m_value = '1'
dl_members = lt_users ).
* importing
* et_success = et_success
* et_fail = et_fail
catch cx_crm_bm_exception .
endtry.
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15 Years of SMS and SAP CRM still does not support it
October 19, 2009 - 11:25 pm
Tags: Cellphones, IC WebClient, SAP CRM, SMS
Posted in Interaction Centre, SAP CRM | 1 comment
This marks the 15th year of Democracy and Commercial Mobile Phone Networks in South Africa. It seems that SAP has been oblivious to the development of the mobile phone and the proliferation of the humble SMS as a means of communication with customers.
SAP CRM has been around for about 10 years now, and is marketed [...]
Passing Custom Fields to Lean Order API
March 31, 2009 - 9:52 pm
Tags: ABAP Code, IC WebClient, Lean Order API, SLS_LORD
Posted in ABAP Code, IC WebClient | No comments
I recently started working on the ERP Sales Order functionality in the CRM 5.0 WebClient. This is essentially a WebClient view which uses the ERP 6.0 Lean Order API(LORD) to perform all sales order functionality directly in the backend. The benefit is no messy replication of CRM Sales Orders, Config, Pricing and Enhancements.
The problem is [...]
A Code dump
March 25, 2009 - 11:26 pm
Tags: ABAP Code, BW, Category Modeller, SAP CRM
Posted in ABAP Code, CRM Service | No comments
–Update– The code shown here is not 100% correct and reliable. I will probably fix at some point…
I haven’t posted in a long time, mostly because I have been doing everything except working on a SAP system. So, the first bit of code I have written in a while goes here.
Scenario: Its difficult for BW [...]
Browser Support and SAP CRM
June 26, 2008 - 8:28 am
Tags: BSP, Firefox, IC WebClient, IE6, IE7, IE8, Opera, SAP, Web Standards
Posted in BSP, Browsers, HTML, SAP, SAP CRM | 4 comments
My take on support for different Web Browsers in SAP’s CRM Application
Hands Off…
May 15, 2008 - 9:16 pm
Tags: ABAP Code
Posted in ABAP Code | No comments
I wonder how many times someone stuck their finger into SAPMSSYD before the developer included this warning…
*///////////////////////////////////////////////////////////////////////
* C A U T I O N:
*///////////////////////////////////////////////////////////////////////
* If you want to add a specific handler within a main step handler,
* make sure to follow the following
* G O L D E N R U L E
* If [...]
IC WebClient Business Transaction Search
May 13, 2008 - 8:12 am
Tags: ABAP Code, Business Transaction Search, Inbox, SAP CRM, Web Client
Posted in ABAP Code, IC WebClient | 1 comment
Overview
This post describes the enhancement of the IC WebClient using the Business Transaction Search in CRM 5.0. The Business Transaction Search (BT Search) allows you to define an index table that can be used as an alternative to the standard reporting framework.
As this is really too much to information to put into a post, I [...]
My Table Mover(Part 2)
May 13, 2008 - 7:41 am
Tags: ABAP Code, SAP
Posted in ABAP Code, Conversion | No comments
Ok, so I finally found some time to write Part 2(took me a couple of months). Part 1 of this blog only dealt with what the Table Mover program does and the broad mechanics used. In this blog I want to discuss the table download mechanism in order to explain some of the [...]
Determine the current WebClient Profile
April 8, 2008 - 1:00 pm
Tags: ABAP Code, IC WebClient
Posted in ABAP Code, IC WebClient, SAP CRM | No comments
Sometimes you need to determine the WebClient Profile of the logged in user. The code below you allows you to accomplish this.
In CRM 4.0:
data: lv_profile type crmc_ic_profile .
lv_profile = cl_crm_ic_services=>get_customizing_profiles( ).
In CRM 5.0 and beyond:
data: lr_prof type ref to if_ic_profile,
lv_prof type string.
lr_prof = cl_ic_profile_service=>get_instance( ).
lv_prof = lr_prof->get_profile( ).
Share and Enjoy:
Messages in the WebClient
January 26, 2008 - 11:15 pm
Tags: ABAP Code, IC WebClient, SAP CRM
Posted in ABAP Code, IC WebClient, SAP | No comments
I liked the idea of Nigel James to post handy tips for his own future reference. I decided to shamelessly copy him and post some of my own tips here. I will try to post them as I come across them.
So, you can use the code below in a controller class to display messages to [...]
My Table Mover(Part 1)
November 27, 2007 - 10:06 pm
Tags: ABAP Code, SAP
Posted in ABAP Code, Conversion, SAP | 3 comments
I am currently doing more development work than I want to or supposed to do. So, I will start this blog on a rather technical note by taking you through a small development I did the other day. Hopefully someone finds this useful.
I needed to move a table from one SAP system to another system [...]
