SAP CRM 7.0 includes the first official release of IT Service Management delivered by SAP.

In the past ITIL compliance has always been a stumbling block in convincing companies that SAP CRM is an excellent platform on which to implement IT Service Management.

It is great news that Pink Elephant has now certified SAP CRM in 8 ITIL v3 processes, namely:

  • Incident Management
  • Problem Management
  • Knowledge Management
  • Request Fulfilment
  • Change Management
  • Service and Asset Configuration
  • Service Level Management
  • Financial Management

The verification can be viewed here: https://www.pinkelephant.com/en-GB/ResourceCenter/PinkVerify/PinkVERIFYTools.htm