The SAP CRM system allows a manager to send broadcasts to agents via the broadcast manager. This is useful to notify agents immediately of any important information.

The BSP Application CRM_BM can be used to send broadcast messages. Below is a screenshot.

Broadcast Manager

When you click send, the user will immediately receive a scrolling message at the bottom of their screen.

Broadcast

However, in some case you may want to send an automated message. Maybe you want to notify a processor that a service ticket is outside SLA or a customer must be phoned?

It is possible to send broadcasts automatically from background jobs or actions using the following code.

data: lt_users    type  crmt_bm_key_value_tab,
      ls_user     type  crmt_bm_key_value_line,
      lv_message  type  string.

data: supervisor type ref to cl_crm_bm_broadcast_sup.

   lv_message = 'This is a demo message'.
   ls_user-key = 'AUSERNAME'.
   ls_user-value = 'AUSERNAME'.
   append ls_user to lt_users.
   create object supervisor.

   try.
     supervisor->send_message(
       exporting text_value       = lv_message
                 priority_value   = '0'
                 duration_h_value = '0'
                 duration_m_value = '1'
                 dl_members       = lt_users ).
*    importing
*      et_success       = et_success
*      et_fail          = et_fail
     catch cx_crm_bm_exception .
  endtry.