Mostly SAP related…
SAP CRM 7.0 Due
CRM 7.0 is due to start ramp up on 21 November 2008. There has been some significant enhancements in the following areas:
- Interaction Centre – Lean Interaction Record and optimization for high-volume use
- IT Service Desk and Accounting Interaction Centre Scenarios
- Increased Personalization and Improved UI Tools
- Marketing -> Loyalty Management and Improved TPM
- A lot of functionality has been added to CRM Service and includes improved ERP Integration, Advanced Contract Management, Warranty Processes, etc.
For those with access to the Service Marketplace there are more info on ramp up here and some good presentations on SAP CRM 7.0 here.
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WDJ looks like CRM!
October 31, 2008 - 8:42 am
Tags: BSP, CRM, JAVA, Web Dynpro
Posted in BSP, SAP CRM | No comments
This presentation just popped into my inbox. It describes the new features in SAP NetWeaver 7.1 CE’s Web Dypro Java.
But the screens in the presentation looks exactly like CRM 2007 screens!
Interesting, considering CRM 2007 has been available for almost a year now and is built on ABAP/BSP and not even WebDynpro.
Mmm…The same UI built and [...]
CRM Users aren’t Wimps
I found the clip below on YouTube a while ago.
There is a lot of truth and a lot to debate in this ad. Being slightly biased, all I will say for now is don’t go for the rotten fish.
One of the things that struck me was how different this “user” is to what we normally [...]
November 24, 2008 - 2:22 am
The link to the presentations is asking for a login. How can i access these presentations?
November 24, 2008 - 8:54 am
These presentations are on SAP’s Service Marketplace, which is unfortunately only available to SAP customers and partners. But, if you are a customer or partner, you may request a new user at http://service.sap.com or from your company’s administrators.
March 27, 2009 - 8:44 am
Hi chris,
you can check out Video Clips/Demos (SAP CRM 7.0) .
Best regards
Gregor