SAP CRM

Determining BP Sales Area Data

Sep 26th

Posted by johanvz in ABAP Code

No comments

Here is some code that will help you to determine the Sales Areas assigned to a CRM Business Partner and also the sales area details maintained for the BP.

The variables you will need are provided below:

data: lv_partner_guid type  bu_partner_guid,
      lt_sales_areas  type  crmt_bus_sales_area_t,
      ls_data         type  crmt_bus_set0030,
      lv_owner        type  crmt_bu_set_owner,
      lt_return       type  bus_bapi-return_table,
      lv_error        type  bus_bapi-error.
field-symbols: <fs_sales_area> type  crmt_bus_sales_area.

Below is the code which allows you to retrieve the billing data tab(price group, currency, customer group, etc) .

    call function 'CRM_BUPA_FRG0030_GET_LIST'
      exporting
        iv_partner_guid = lv_partner_guid
      importing
        et_sales_areas  = lt_sales_areas.

    loop at lt_sales_areas assigning <fs_sales_area>.
      call function 'CRM_BUPA_FRG0030_GET_DETAIL'
        exporting
          iv_partner_guid = lv_partner_guid
          is_sales_area   = <fs_sales_area>;
        importing
          es_data         = ls_data
          ev_owner        = lv_owner
          et_return       = lt_return
          ev_error        = lv_error.
    endloop.

The export parameter ev_owner will contain an X if CRM is the owner of the set.

The function module CRM_BUPA_FRG0010* allows you to read the Sales Data tab and CRM_BUPA_FRG0020* allows you to read the Shipping Data tab on the BP.

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Browser Support and SAP CRM – Part 2

Sep 5th

Posted by johanvz in Browsers

No comments

In a previous post I commented on what it would take to make SAP CRM work with Internet Explorer 8. Well, it seems that Microsoft solved this problem for SAP by providing Compatibility View with IE8.

IE8 Compatibility View

The SAP CRM 2007 Web Client doesn’t work in IE8 with the default settings, but as soon as you click that little icon, the application works perfectly.

IE8 Working

This is excellent news. If you want a copy of IE8 Beta you can get it here.

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Customer and BP Numbers

Sep 4th

Posted by johanvz in ABAP Code

2 comments

I often see systems where the consultant that implemented the solution, assumed that the Customer Number in the R/3 system would be exactly the same as the BP Number in CRM. In most cases this is true(and the system should be configured to map Customer numbers to BP numbers). However, this isn’t always true, especially when using multiple backends.

There are 2 function modules that provide the functionality to map between customer and BP numbers.

The code block below shows the variables that you would typically use when calling these function modules. Note that both the function modules will return the R/3 Account Group as well.

data: lv_partner  type bu_partner_guid,
      lv_customer type crmt_bu_map_customer_number,
      lv_accgroup type crmt_bu_account_group.

Function Module CRM_BUPA_MAP_CUSTOMER_TO_BP will map the CRM BP Number to a Customer Number.

call function 'CRM_BUPA_MAP_BP_TO_CUSTOMER'
  exporting
    iv_partner         = lv_partner
  importing
    ev_customer        = lv_customer
    ev_account_group   = lv_accgroup
  exceptions
    customer_not_found = 1
    others             = 2.

CRM_BUPA_MAP_CUSTOMER_TO_BP will map the R/3 Customer Number to CRM BP Number.

call function 'CRM_BUPA_MAP_CUSTOMER_TO_BP'
  exporting
    iv_customer       = lv_customer
  importing
    ev_partner        = lv_partner
    ev_account_group  = lv_accgroup
  exceptions
    partner_not_found = 1
    others            = 2.
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Browser Support and SAP CRM

Jun 26th

Posted by johanvz in BSP

4 comments

My default Web Browser is still Internet Explorer 6.0. Not that I particularly like IE 6, I happen to have Firefox, Opera and Safari installed as well.

But, most of my customers still use IE6 and some of their(woefully unpatched) SAP CRM 4.0 and 5.0 IC WebClient Systems still require IE6.

A quick run down on IC WebClient browser support(all the versions support IE6) from the PAM:

  • CRM 4.0 – IE7 has been released(11 July 2007) conditionally to the implementation of notes 986254, 1005093 and 981710.
  • SAP CRM 5.0 – IE7  is supported with CRM 5.0 Support Pack 10 since 29 July 2007. Also note that the WebClient on IE7 with Vista will only be supported by 30 September 2008!
  • SAP CRM 2007 – IE7 support came standard. Also, there is limited support for Firefox 2(This really works, except for the bloody ActiveX controls).

Bottom line, IE6 is still the most trusted and reliable browser to use with the WebClient.

Microsoft released IE7 in October 2006 and it took SAP 9 months to get the WebClient to work with it. It seems IE8 is in beta on its way later this year. Time will tell if the final version 8 will fix the bugs and be as standards compliant as promised.

I don’t think there was anything wrong with SAP developing the IC WebClient(and most of its other BSP Applications) only for IE6 as that was what 99% of its customers were using at the time(I have never seen anything other than IE on a corporate network). However, I imagine SAP spent a truck load of money to make its 3 supported CRM versions work with IE7. Now, IE8 is coming and I wonder how much it will cost SAP to provide IE8 support.

My hope is that SAP realizes that by chasing compatibility for individual browser editions is inefficient. Developing to a standard such as XHTML, wasn’t feasible 2 years ago, but it surely must become the development direction now.

And there is no reason why you shouldn’t be able to display SAP Notes(also a BSP application) with a relatively standards compliant browser such as Opera. By the way, Opera is not supported for any HTMLB based BSP applications, so this is not a CRM specific issue.

Opera SMP

A final thought relating to the screenshot above. Why should SAP completely bomb me out if I use an unsupported browser? Why not just run the page and see what happens? Its not as if I am going to log a message about it as the PAM clearly omits Opera as a supported platform.

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Logon Popup in the WebClient

Jun 9th

Posted by johanvz in Basis

No comments

We recently experienced a problem at a customer that drove everyone up the wall. Between 15:00 and 17:00 in the afternoon the user would get a spontaneous Java login popup. Once this happened the ITS would also require the user to log in again.

These login screens aren’t unknown. You normally get them at every customer the first time you log into the WebClient. In order to enable the sending of real time notifications to the client(i.e Broadcasts, Alerts and Telephony) a Java Applet is used to continuously poll the ICF(BC->Notify->Polling Service). This applet requires a login to SAP. The ITS also requires the user to log in again.

So you fix this by sending your local basis consultant a mail telling him to please set the parameters below and restart the instance:

  • login/create_sso2_ticket = 2
  • login/accept_sso2_ticket = 1

Problem solved, no multiple logins required, that is until 3 O’Clock in the afternoon…

We searched for notes, interrogated Desktop Support, logged the problem with SAP, sniffed the network, checked java versions, moved users, reinstalled machines, etc… We can’t figure out what happens 8 hours after a user has logged in?

By the way, below is a couple of notes you may find helpful:

Eventually, SAP responds on the note after 2 months, that we should check our Single Sign On configuration and they provide the link below.

http://help.sap.com/saphelp_nw04/helpdata/en/88/4b353a03e5494ce10000000a114084/frameset.htm

And there it is!!!

login/ticket_expiration_time  => Default = 60 hours

Turns out the default is not 60 hours, but 8 hours. 8 Hours after the user logged in, the ticket expires, requiring them to reauthenticate. I still can’t believe I didn’t think of/find it/RTFM’d this earlier.

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