Mostly SAP related…
15 Years of SMS and SAP CRM still does not support it
This marks the 15th year of Democracy and Commercial Mobile Phone Networks in South Africa. It seems that SAP has been oblivious to the development of the mobile phone and the proliferation of the humble SMS as a means of communication with customers.
SAP CRM has been around for about 10 years now, and is marketed as a best of breed CRM solution. Why then is there no support for sending or receiving of SMS’s in the Interaction Centre?
Atleast they still support Letters…
No comments yet.
Passing Custom Fields to Lean Order API
March 31, 2009 - 9:52 pm
Tags: ABAP Code, IC WebClient, Lean Order API, SLS_LORD
Posted in ABAP Code, IC WebClient | No comments
I recently started working on the ERP Sales Order functionality in the CRM 5.0 WebClient. This is essentially a WebClient view which uses the ERP 6.0 Lean Order API(LORD) to perform all sales order functionality directly in the backend. The benefit is no messy replication of CRM Sales Orders, Config, Pricing and Enhancements.
The problem is [...]
A Code dump
March 25, 2009 - 11:26 pm
Tags: ABAP Code, BW, Category Modeller, SAP CRM
Posted in ABAP Code, CRM Service | No comments
–Update– The code shown here is not 100% correct and reliable. I will probably fix at some point…
I haven’t posted in a long time, mostly because I have been doing everything except working on a SAP system. So, the first bit of code I have written in a while goes here.
Scenario: Its difficult for BW [...]
Browser Support and SAP CRM – Part 2
September 5, 2008 - 8:11 am
Tags: Browsers, IE8, SAP CRM
Posted in Browsers, HTML, SAP CRM | No comments
In a previous post I commented on what it would take to make SAP CRM work with Internet Explorer 8. Well, it seems that Microsoft solved this problem for SAP by providing Compatibility View with IE8.
The SAP CRM 2007 Web Client doesn’t work in IE8 with the default settings, but as soon as you click [...]
Browser Support and SAP CRM
June 26, 2008 - 8:28 am
Tags: BSP, Firefox, IC WebClient, IE6, IE7, IE8, Opera, SAP, Web Standards
Posted in BSP, Browsers, HTML, SAP, SAP CRM | 4 comments
My take on support for different Web Browsers in SAP’s CRM Application
Triggering a Broadcast
May 29, 2008 - 9:05 am
Tags: ABAP Code, Broadcast, IC WebClient
Posted in ABAP Code, IC WebClient | No comments
The SAP CRM system allows a manager to send broadcasts to agents via the broadcast manager. This is useful to notify agents immediately of any important information.
The BSP Application CRM_BM can be used to send broadcast messages. Below is a screenshot.
When you click send, the user will immediately receive a scrolling message at the bottom [...]
IC WebClient Business Transaction Search
May 13, 2008 - 8:12 am
Tags: ABAP Code, Business Transaction Search, Inbox, SAP CRM, Web Client
Posted in ABAP Code, IC WebClient | 1 comment
Overview
This post describes the enhancement of the IC WebClient using the Business Transaction Search in CRM 5.0. The Business Transaction Search (BT Search) allows you to define an index table that can be used as an alternative to the standard reporting framework.
As this is really too much to information to put into a post, I [...]
Determine the current WebClient Profile
April 8, 2008 - 1:00 pm
Tags: ABAP Code, IC WebClient
Posted in ABAP Code, IC WebClient, SAP CRM | No comments
Sometimes you need to determine the WebClient Profile of the logged in user. The code below you allows you to accomplish this.
In CRM 4.0:
data: lv_profile type crmc_ic_profile .
lv_profile = cl_crm_ic_services=>get_customizing_profiles( ).
In CRM 5.0 and beyond:
data: lr_prof type ref to if_ic_profile,
lv_prof type string.
lr_prof = cl_ic_profile_service=>get_instance( ).
lv_prof = lr_prof->get_profile( ).
Share and Enjoy:
Messages in the WebClient
January 26, 2008 - 11:15 pm
Tags: ABAP Code, IC WebClient, SAP CRM
Posted in ABAP Code, IC WebClient, SAP | No comments
I liked the idea of Nigel James to post handy tips for his own future reference. I decided to shamelessly copy him and post some of my own tips here. I will try to post them as I come across them.
So, you can use the code below in a controller class to display messages to [...]
